At Mira, we view every customer relationship as a partner journey.

As Mira’s first Customer Success Manager, you will be directly responsible to manage our pilot programs & early rollouts to ensure our customers are trained, on-boarded, supported, and ready to incorporate Mira into their day-to-day workflows.

As a whole, you will be expected to use your technical know-how and interpersonal experience to service customers’ needs and maximize the value that Mira’s solutions provide within their environments— be it in manufacturing, maintenance, or field service organizations across the globe.


You are:

  • A meticulous and organized success, support & account manager
  • Consultative in your approach
  • Sales-oriented and customer support savvy
  • Technical with a track record of deploying & troubleshooting new tech
  • Passionate about new technology and its impact
  • Able to lead, train, and onboard new users and customers
  • An incredible communicator, both written and verbal
  • Ready to spend a portion of your time traveling on site to clients
  • Greatly knowledgeable about the industrial space

Responsibilities:

  • Ensuring the success of pilots, trials, and initial deployments to enable upselling opportunities
  • Improving customer retention and satisfaction during initial use of our product
  • Understanding the motivation, business drivers, strategic goals for your accounts
  • Designing pilots and programs to achieve those KPIs
  • Designing a training & onboarding process
  • Training and onboarding new customers & users
  • Employ consultative strategies for implementing & embedding our solution into end-user workflows
  • Fielding technical support inquiries
  • Aggregating user feedback and communicating with product teams to prioritize roadmap

Need to have:

  • 3+ years experience in technical customer success & support, consultative selling, project management, and/or account management
  • Project management experience
  • Experience working in or selling to industrial sector
  • Knowledge of Salesforce (nice to know: Gainsight or other CX platforms)