We are looking for a customer advocate to help Mira customers and partners have great experiences with Mira’s augmented reality devices and software. Delivering technical support, training and guidance, the Customer Success Specialist role acts as a trusted advisor to our customers as they explore, deploy and promote Mira’s products across their sites.

You will collaborate with our experienced sales, technical and marketing teams. As you build customer relationships, you will learn what drives wearable technology at some of the world’s most advanced companies. The expertise and feedback you gain with customers will improve our products, services and teamwork. This role is primarily US-focused but will participate in several international customer interactions.

Responsibilities:

  • Support customer deployments of Mira devices, software and services primarily through phone, chat, email and community events.
  • Provide onsite customer guidance to assist sales and technical teams, traveling approximately less than 25% as needed.
  • Resolve technical issues, challenges and business decision points to meet customer needs while managing expectations.
  • Conduct root cause analysis to identify sources of issues and work with the appropriate teams to address and eliminate repeat issues.
  • Deliver prepared training matched to customer or partner needs
  • Recommend technical solutions to help customers adopt Mira solutions more easily or to help Mira better address market trends
  • Monitor and identify trends in Mira’s deployments and provide guidance to customers as well as internal stakeholders.
  • Develop trusted personal relationships with customer contacts to encourage business growth

Qualifications:

  • 3+ years relevant work experience in software development, software support, or other technical roles
  • Ability to adapt and contribute in a fast-paced, advanced technology business
  • Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and systems
  • BA/BS Degree in Computer Science, Information Systems, Human Factors, Psychology or related discipline or equivalent work experience

Preferred Qualifications:

  • Experience working in a customer-facing role, particularly in cooperation with sales or marketing disciplines
  • Experience working with the enterprise applications of existing AR and VR tools such as Vuforia, HoloLens, Oculus, etc.
  • Knowledge of the software development process and of software design methodologies
  • Experience supporting large scale customer accounts
  • Strong collaboration skills with clear written and verbal communications
  • Strong troubleshooting skills, a problem-solving attitude, and a curious mind

We are a mobile augmented reality company with a mission to enhance the way we interact with our technology and each other— starting in the workplace.

Our minimalist, untethered AR headset works seamlessly with your smartphone to allow users to engage in AR applications without the traditionally high barriers to entry.

Our robust software allows users to build custom checklists to ensure the highest compliance standards of safety and maintenance across any industry. With our Remote Expert and front facing camera, users can access partners and subject matter experts, live and hands free in their lenses. Until now your entire digital world has been constrained to screens; our Prism Pro headset removes those boundaries and brings your work to life.

Our company was founded by Ben Taft, Matt Stern, Montana Reed, and Evan Bovie, of whom were students from the inaugural class of USC’s Jimmy Iovine and Andre Young Academy. We are backed by Sequoia Capital, Salesforce CEO Marc Benioff, global music artist and tech investor will.i.am, and more. Our headquarters are based in Los Angeles, California.